Support

01Contact

The fastest way to get help is by email. We read every message and aim to reply within a couple of business days.

Email: support@iterate.fit

To help us resolve your issue faster, please include your device model, iOS version, the app version (found in Profile → Settings), and a short description of what happened and what you expected.

02Frequently Asked Questions

How do I reset my password?

On the sign-in screen, choose “Forgot password” and follow the emailed link. If you signed up with Sign in with Apple, manage your login through your Apple ID settings instead.

How do I delete my account and data?

Open the app and go to Profile → Settings → Account, then choose Delete Account. This permanently removes your account and associated data. You can also email us and we'll process the deletion for you.

How do I manage or cancel my subscription?

Iterate subscriptions are billed through the App Store. Manage or cancel anytime from Settings → [your name] → Subscriptions on your iPhone. Refunds are handled by Apple via reportaproblem.apple.com.

Is my workout data backed up?

Yes. Your data syncs securely to the cloud and across your devices when you're signed in, so you won't lose your history if you switch or reset your phone.

I found a bug or have a feature request.

We'd love to hear it. Email support@iterate.fit with as much detail as you can and we'll take a look.

03Privacy & Terms

For details on how your data is handled, see our Privacy Policy and Terms of Service.